Consumer disputes

Buying a faulty product or receiving a bad service can be frustrating. In some situations, you can claim against the person or business that sold you the item or service.

Consumer law and Trading Standards

If you buy something or pay for a service that doesn't deliver the value promised, there could be legal implications for the seller or business.

Businesses must adhere to consumer law and Trading Standards. If they fail, you may have the right to claim against them.

Our consumer dispute solicitors can guide you through making a claim or advise you if you have an existing claim.

How Can I Enforce My Consumer Rights?

You should follow the business’s complaints procedure if you’ve received a service or purchased an item that wasn’t what you expected. After receiving a complaint, a business may choose to resolve the issue by:

  • Fixing or replacing a faulty product
  • Improving a bad service
  • Issuing a refund.

If you’ve made a complaint and a business has refused to solve the issue, the next step is to seek legal advice. Our consumer dispute solicitors can explain the options available to you and advise on the best way to resolve your dispute quickly.

We have a specialist consumer team with vast experience in resolving different types of consumer disputes. Where possible, we’ll help you avoid going to court for your claim. The majority of the claims we work on settle out of court through negotiation.

We’ll support you in your claim to the best of our ability. It’s important to note that for claims of less than £10,000 in value it’s unlikely you’ll recover legal costs from your opponent even if you are successful.

Our knowledgeable team will answer any questions you have and help you prepare for your claim. We’ll guide you through the process and give advice in plain English. If you’re concerned about your budget, we’ll help you explore payment options to suit your needs.

Frequently Asked Questions 

We advise starting with the seller's complaints process. They may offer to repair or replace a faulty product, improve their service, or refund you. If they refuse to do anything, the next step is to get legal advice.

We’ll help you understand if you have a claim and explain the way forward.

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